What is the difference between premium and standard Body Oils?
Premium oils are of the highest quality and grade, standard oils are high quality and slightly cut with DPG carrier oil.
What is the policy for a defective burner?
All defective burners must be returned within 7 days of purchase date. Proof of damage must be emailed to staff to begin the evaluation process.
What is the difference between Air Freshener & Burning Oils (AFBOs) and Body Oils?
AFBOs are to be used for room sprays, candles, aroma diffusers and burners to rid a space of chronic odors. Body oils are to be used on the body or an added ingredient in bath gels, body lotions or any variety of body products. Body oils can be used as a burning oil and be diluted water.
Our consistent goal is to provide the best and most thorough customer experience.
We want you to know that we are always available for questions and feedback.
Please feel freee to contact us directly at 404-286-6700
PRIVACY & SAFETY
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers). We accept American Express, Visa, Discover, Mastercard and Paypal. You will be required to also provide an email address, and phone number. All information is part of the Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use Heavenly Body Products Retail. How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
You can opt out of targeted advertising…
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you have questions and/or require more information, do not hesitate to contact us firstname.lastname@example.org.
Are you a wholesaler interested in our products?
Please refer to www.heavenlybodyproducts.com
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