SHIPPING & RETURNS

PICK-UP/SHIPPING POLICY

  • In Store Pickup is available Monday-Friday 10:00am-5:00pm. An email or phone call will be issued to advise when your order is ready for pickup. Payment will be required before an order is released for all orders that requests cash payment at pickup.

  •  Orders are shipped via the United States Postal Service (USPS). Shipping rates are based on the total weight of the contents purchased in your order and the packaging of the order. They are calculated and displayed at checkout. 

  • Orders are generally shipped within 48 hours (Monday-Friday, excluding weekends and holidays). 

  • Successfully placed orders will receive and e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam folder or contact us for confirmation heavenlybodyproducts@gmail.com.

  • If you need any assistance with your order please contact us.

  • Please review and ensure that you have entered the correct address. We will not be able to make changes to an order after it has shipped. 

RETURN & EXCHANGE POLICY

In the event that your order arrives damaged in any way, please email us as soon as possible with photos  of the damaged goods, the order number and notes of the item(s) condition to maria@heavenlybodyproducts.com with subject line: HBP 24/7 DAMAGE SUBMISSION. 

We address returns and exchanges on a case-by-case basis, and will try our best to work towards a satisfactory solution. All submissions must be received within 7 days after receiving your order. All diffusers and burners must be returned/exchanged in its original packaging and contents/instruction manuals.